Business Support

As your lifeline we respond to your computer crisis

We don’t pretend that computers don’t cause you problems.
We don’t say it’s the operator’s fault.
We try to help and get your business back on its feet in the shortest downtime possible.
Whether it’s hardware, software, broadband or liveware, we’re online for you.

Service & Reliability with PC Web

Our objective is to bring fast and reliable, quality solutions to small and medium enterprises in the Blue Mountains, Penrith Valley and Hawkesbury Valley regions. We know that your computers are an important and integral part of your business. Downtime costs you. We also understand that you want your systems to provide flexibility to grow and change with you.

PC Web provides you with these benefits

Prompt, reliable service.
Qualified technicians with over eighteen years of experience.
Technicians you can understand and who enjoy their work.
The resources of a team, not just an individual.
Cost effective assistance.
No hidden fees.
Guaranteed work and repairs.
Great prices on computing and communications products.

PLUS we keep you informed throughout the process.

Our aim

To provide, quality business to business computer support services our focus is on your business.

On call to keep you working

Our highly trained technicians, with years of experience, are on call to get your business up and running in the event of a system or software failure.

Simple solutions that work

We like to keep things simple for you and for us without complications. Providing you with enterprise quality solutions is about streamlining processes and having the best working solutions which are also user friendly.

Our solutions are constructed from industry best practices and are the same solutions you will find in most corporate networks. The difference is that we tailor them - first for small and medium enterprises, and second, for your particular business’ needs and budget.

These solutions are designed to be compatible with standard technologies, providing you with both the flexibility to expand your systems and the confidence that you are not locked into technology with limited support but have constant access to ongoing upgrades and support services.

Client support systems

Additionally, we can combine our technology equipment with our client support systems to provide you with a prompt, reliable and informed service. With 8 landlines into our business, we will not miss your call. We keep in constant contact with technical support staff and can despatch instruction within minutes. We track your job and build a complete inventory of your system infrastructure with a log of all the work undertaken.

We keep you informed and satisfied

The work we undertake will be completed to your satisfaction. You will be kept informed during the entire process from the time the job is logged, updated and completed.

We can help improve workplace performance

Fixing a computer, or reestablishing a network, or designing a new network, is a simple task for us. Our new technology assessment is one way we can go further to look at ways we can enhance your systems to improve workplace performance and production output. The analysis of your computing structure, applications and outsourcing relationships, together with every technology initiative under way in your business, can be analysed and appropriate cost effective recommendations be put to you for your consideration.

A technology asset assessment reviews the following:

Level of satisfaction with current system structure
Technology spending and capital investment levels
Condition and reliability of the system structure
Technical architecture of systems
Level of satisfaction and overall strategic direction
Technology risk management
Operational processes and productivity vs, industry best practices

We help keep you productive

Businesses today are required to be fast and responsive. Your employees may work remotely, in an office or even on the go. Keeping in touch and having access to shared information is vital, as is having dependable IT foundations and frameworks.

Maintenance

Technical support is ready and available for any system fault or error emerging from networks, servers, intemet, intranet, VoIP and email through to solving desktop computer and printer problems. We can also ensure that you maximise your full purchase benefits by managing your computer warranties and acting as your advocate when making claims.

Support

Responsive support will provide you with the added confidence that if in the event of a critical system failure we can respond to your business needs quickly, Real time monitoring of your critical systems and key network services immediately alerts our network operation surveillance centre of any critical events likely to impact on your business functionality.

Security

System security is foremost for every business today, but all too often it is an area that is overlooked. Loss of customer records, accounting information and crucial data would be a nightmare for everyone. We offer a host of services to protect your systems from both internal or external intruders, virus protection, wireless network security, file back-up and tape drive maintenance and support.

Disaster Recovery

One of the main focuses of data recovery plan is disaster prevention. Avoiding a disaster before it occurs is a sound business strategy ensuring ongoing success of your business. With the correct planning and strategies in place, any potential disaster can be quickly dealt with, helping you to continue business with the least delay.

Standard @ 72 hours response
Premium @ 24 hours response
Emergency @ 4 hours response
Tailor made maintenance contracts available on request.

Telephone support first 5 minutes Free, then billed in 15 minute increments as above. Written reports provided at the completion of work or on request.

PC Web is your lifeline in business ... As at Feb 2008. All rates are subject to change without notice.

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